Secure AI and immersive solutions built around real-world needsTrust Center
Request a Demo
Frequently Asked Questions

Clear Answers About the imaginX Platform.

Learn how the platform, integrations, security controls, implementation approach and solution accelerators work together.

Ask Us Your Question

Frequently Asked Questions

iXGenie XR

iXGenie is an immersive learning and operational excellence platform powered by AR, VR, and AI. It’s designed for organizations across industries—education, healthcare, manufacturing, utilities, government, and more—to improve training, asset management, safety, and operational performance.

iXGenie delivers hands-on, interactive simulations that allow employees to practice real-world scenarios in a risk-free environment. This enhances knowledge retention, accelerates onboarding, and helps workers build confidence and competence faster.

Industries including manufacturing, energy, utilities, healthcare, transportation, education, and government benefit from iXGenie’s capabilities. Any sector that relies on complex equipment, processes, or safety-critical tasks can leverage iXGenie to improve outcomes.

Yes. iXGenie is designed to integrate smoothly with enterprise systems such as ERP platforms, Learning Management Systems (LMS), and Enterprise Asset Management (EAM) solutions like IBM Maximo, Cityworks, and others, enhancing workflow and data continuity.

iXGenie uses AI to personalize learning paths, provide real-time guidance during simulations, analyze user performance, and generate insights for continuous improvement. It also enables predictive and prescriptive insights in asset management to reduce downtime and optimize operations.

Yes. iXGenie works across multiple platforms including VR headsets, AR glasses, desktop computers, tablets, and smartphones—making it flexible and accessible for both on-site and remote teams.

iXGenie stands out for its customizable content, integration-ready architecture, AI-driven insights, multi-user collaboration features, and scalability across industries. It’s designed to be intuitive, flexible, and enterprise-ready with minimal IT overhead.

Implementation timelines vary depending on scope, but a typical rollout can range from a few weeks for pilot programs to a few months for large-scale deployments. Our team provides expert guidance every step of the way.

iXGenie offers flexible pricing models based on development scope, number of simulations, and user scale. We offer one-time development costs for unlimited users/usage and enterprise licensing tailored to your organization’s needs.

Absolutely. iXGenie is built to deliver custom simulations and training content aligned with your processes, equipment, and compliance requirements. We work closely with you to ensure the solution fits your exact needs.

Content development is a collaborative process between your team and imaginX.

The imaginX team transforms your materials into engaging, interactive simulations.

Here's how we facilitate the process:
  • Discovery & Needs Assessment: Understand goals, audience, and objectives.
  • Content Gathering: Collect manuals, SOPs, videos, CAD files, and curriculum.
  • Storyboard & Design: Create the simulation flow.
  • Development & Review: Build and refine with SME feedback.
  • Testing & Deployment: Test and deploy across selected platforms.
  • Ongoing Support: Continue updates and improvements.

This collaborative approach ensures simulations are accurate, relevant, and impactful.

iXGenie follows industry best practices for data security, encryption, and privacy compliance (including GDPR and HIPAA where applicable).

iXGenie enables multi-user collaboration and real-time remote assistance using AR overlays.

Yes. iXGenie delivers immersive compliance training tailored to industry regulations.

We provide onboarding, user training, technical support, content development assistance, and ongoing updates.

iXGenie integrates with Asset Management platforms to optimize operations through 3D visualization, predictive maintenance, remote collaboration, and immersive training.

Onboarding begins with a kickoff meeting to align goals, systems, and training needs.

Integrations with LMS, portals, or EAM systems are configured using SSO or APIs.

Content is customized, pilot-tested, administrators are trained, and the platform is rolled out organization-wide.

imaginX

EdMentor AI

EdMentor AI is an AI-powered student success and advising platform that helps colleges guide students from onboarding to completion. It combines a 24×7 conversational assistant with workflow automation, escalation routing, and leadership dashboards to reduce friction and improve outcomes.

It supports students, advisors/student services, enrollment teams, and leadership. Students get faster answers and next steps; staff get better triage and less repetitive work; leaders get visibility into bottlenecks and performance.

EdMentor AI doesn't stop at answering questions—it can drive action through personalized checklists, nudges and alerts, case creation/routing, staff summaries, and analytics to measure impact.

Students can get step-by-step guidance 24×7, understand requirements and deadlines, receive personalized "what's next" checklists (when connected to data), resolve common blockers, and get routed to the right office when human help is needed.

No. It is designed to support staff by handling repetitive questions and routine steps while escalating complex, sensitive, or exception cases to humans—helping advisors spend more time on high-impact conversations.

Typical workflows include onboarding, orientation, placement readiness, advising intake, holds explanation/resolution pathways, registration readiness, targeted outreach campaigns, and department-specific processes as needed.

Nudges prompt students to complete steps. Alerts highlight students who appear stuck or at risk. Routing sends the right cases to the right team based on department, urgency, topic, or student status.

Yes. It can generate cases (or equivalent records) and route them to the appropriate staff queue, capturing context from the interaction so staff can respond faster and more consistently.

Yes. Staff-facing views can include a concise summary of the student's questions, stated concerns, and key blockers, helping staff reduce back-and-forth and speed resolution.

Yes. EdMentor AI integrates with common higher-ed systems including SIS/ERP, CRM, LMS, identity/SSO, and data integration tools, with phased integration based on priorities.

Not necessarily. EdMentor AI complements existing systems by providing a unified assistance layer while your current systems remain the system of record.

You control what EdMentor AI can access. It can use approved institutional content and only the student/status data necessary for personalization when enabled.

EdMentor AI supports role-based access controls, least-privilege data usage, secure integration patterns, and configurable logging and retention.

EdMentor AI can be grounded in approved institutional knowledge, configured with confidence thresholds, and set to escalate to humans instead of guessing.

Yes. You can customize tone, approved content sources, routing rules, escalation triggers, and workflows.

Analytics include engagement volume, self-service vs escalation rates, workflow completion, resolution speed, bottlenecks, and cohort breakdowns.

Yes. It can support integration or export patterns to enterprise BI tools depending on your architecture and governance.

Most colleges launch in phases, from content setup and assistant launch to integrations, workflow automation, and scaling across campuses.

Training is role-based and can include live sessions, recordings, office hours, job aids, and a train-the-trainer approach.

Change management includes stakeholder alignment, communications planning, champion networks, readiness tracking, and post-go-live reinforcement to strengthen adoption and improve the student experience.
BUILD AROUND THE NEED

What Would You Build With the imaginX AI + XR Platform?

Bring us the problem, process or opportunity. We will help define a practical starting point and a scalable path forward.

Discuss Your Use Case